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Information Technology

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Performance Improvement Summary

The Department of Information Technology (DoIT) began LouieStat with a primary focus on the Enterprise Metrics.  Two enterprise metrics were red for DoIT: Hours Not Worked and Employees with High Sick Leave Consumption.  DoIT has made great progress in decreasing the number of employees who use a high amount of sick time making Employees with High Sick Leave Consumption metric green.  Although Hours Not Worked is still red, this metric has also been improving.   

With the majority of the Enterprise metrics green, DoIT has engaged middle management to focus on more department specific metrics.  The department is currently working to determine the most vital metrics that help show a true picture of how well the department is performing.  DoIT will use proven problem solving methodologies (PDCA, Lean, and Six Sigma) to help them along this journey.

Statistics Archive

Metrics

Enterprise KPIs
Measure Current Level Goal Level YTD Status PDF
Dollars Spent on Overtime $ 8076 $ 16510
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PDF icon DoIT LouieStat Binder 11.06.18_Part1.pdf
Overtime Hours Paid 201 hours 624 hours
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PDF icon DoIT LouieStat Binder 11.06.18_Part2.pdf
Hours Not Worked 4525 hours 2690 hours
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PDF icon DoIT LouieStat Binder 11.06.18_Part3.pdf
Hours Lost Due to Work Related Illness and Injury 0 hours 0 hours
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PDF icon DoIT LouieStat Binder 11.06.18_Part4.pdf
Lost Time Injury Rate 0.00 0.00
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PDF icon DoIT LouieStat Binder 11.06.18_Part5.pdf
Information Technology KPIs
Measure Current Level Goal Level YTD Status PDF
Breached SLA Deadline: Incidents 15 % 14 %
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PDF icon DoIT LouieStat Binder 11.06.18_Part9.pdf
Executive Service Desk Breach Rate 7 % Tickets 7 % Tickets
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PDF icon DoIT LouieStat Binder 11.06.18_Part10.pdf
Quarterly Data Center Downtime 0.004 % 0.100 %
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PDF icon DoIT LouieStat Binder 11.06.18_Part12.pdf
Quarterly Infrastructure Downtime 0.08 % 0.10 %
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PDF icon DoIT LouieStat Binder 11.06.18_Part13.pdf
Digital Services Unplanned Outages 0.114 % 0.100 %
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PDF icon DoIT LouieStat Binder 11.06.18_Part11.pdf
Breached SLA Deadline: Service Requests 11 % 18 %
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PDF icon DoIT LouieStat Binder 11.06.18_Part8.pdf
Service Desk Answer Rate 88 % 89 %
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PDF icon DoIT LouieStat Binder 11.06.18_Part6.pdf
User Satisfaction 4.74 % 4.56 %
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PDF icon DoIT LouieStat Binder 11.06.18_Part7.pdf

Legend

  • Performance Meets Goal
  • Performance Approaching Goal
  • Performance Off Goal
  • Non-Scored / Informational
  • Goal Not Set