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Information Technology

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Performance Improvement Summary

The Department of Information Technology (DoIT) began LouieStat with a primary focus on the Enterprise Metrics.  Two enterprise metrics were red for DoIT: Hours Not Worked and Employees with High Sick Leave Consumption.  DoIT has made great progress in decreasing the number of employees who use a high amount of sick time making Employees with High Sick Leave Consumption metric green.  Although Hours Not Worked is still red, this metric has also been improving.   

With the majority of the Enterprise metrics green, DoIT has engaged middle management to focus on more department specific metrics.  The department is currently working to determine the most vital metrics that help show a true picture of how well the department is performing.  DoIT will use proven problem solving methodologies (PDCA, Lean, and Six Sigma) to help them along this journey.

Statistics Archive

Metrics

Enterprise KPIs
Measure Current Level Goal Level YTD Status PDF
Dollars Spent on Overtime $ 8,916 $ 16,510
G
PDF icon DoIT LS 07 24 2018Binder1_Part1.pdf
Overtime Hours Paid 146 hours 504 hours
G
PDF icon DoIT LS 07 24 2018Binder1_Part2.pdf
Hours Not Worked 171 hours 151 hours
R
PDF icon DoIT LS 07 24 2018Binder1_Part3.pdf
Hours Lost Due to Work Related Illness and Injury 0 hours 0 hours
G
PDF icon DoIT LS 07 24 2018Binder1_Part4.pdf
Lost Time Injury Rate 0.00 0.00
G
PDF icon DoIT LS 07 24 2018Binder1_Part5.pdf
Information Technology KPIs
Measure Current Level Goal Level YTD Status PDF
Quarterly Infrastructure Downtime 0.08 % 0.10 %
Y
PDF icon DoIT LS 07 24 2018Binder1_Part15.pdf
Operational Budget Performance 1,137,650.00 % 1,167,414.20 %
G
PDF icon DoIT LS 07 24 2018Binder1_Part6.pdf
Open Data Useage 14,778 Downloads N/A Downloads
M
PDF icon DoIT LS 07 24 2018Binder1_Part13.pdf
CyberSecurity Posture Score 32.00 Score 18.00 Score
Y
PDF icon DoIT LS 07 24 2018Binder1_Part16.pdf
Devices Not Encrypted 25.00 % 0.00 %
Y
PDF icon DoIT LS 07 24 2018Binder1_Part17.pdf
Enterprise Systems Not Patched 28.00 % 5.00 %
Y
PDF icon DoIT LS 07 24 2018Binder1_Part18.pdf
Breached SLA Deadline: Service Requests 13.00 % 20.00 %
G
PDF icon DoIT LS 07 24 2018Binder1_Part9.pdf
Executive Service Desk Breach Rate 9.00 % Tickets 10.00 % Tickets
G
PDF icon DoIT LS 07 24 2018Binder1_Part11.pdf
Digital Services Unplanned Outages 0.084 % 0.100 %
G
PDF icon DoIT LS 07 24 2018Binder1_Part12.pdf
Quarterly Data Center Downtime 0.003 % 0.100 %
G
PDF icon DoIT LS 07 24 2018Binder1_Part14.pdf
Anti-Virus Signatures Not Up To Date 4.3 % 5.0 %
G
PDF icon DoIT LS 07 24 2018Binder1_Part19.pdf
Breached SLA Deadline: Incidents 16.00 % 15.00 %
Y
PDF icon DoIT LS 07 24 2018Binder1_Part10.pdf
Service Desk Answer Rate 85.00 % 89.00 %
G
PDF icon DoIT LS 07 24 2018Binder1_Part7.pdf
User Satisfaction 4.69 % 4.50 %
G
PDF icon DoIT LS 07 24 2018Binder1_Part8.pdf

Legend

  • Performance Meets Goal
  • Performance Approaching Goal
  • Performance Off Goal
  • Non-Scored / Informational
  • Goal Not Set