Manage Content

Information Technology

Our Mission

Enabling City agencies, partners and citizens to meet their objectives and reach their full potential by delivering reliable, timely, cost-effective technology capabilities and quality information.

Performance Improvement Summary

The Department of Information Technology (DoIT) began LouieStat with a primary focus on the Enterprise Metrics.  Two enterprise metrics were red for DoIT: Hours Not Worked and Employees with High Sick Leave Consumption.  DoIT has made great progress in decreasing the number of employees who use a high amount of sick time making Employees with High Sick Leave Consumption metric green.  Although Hours Not Worked is still red, this metric has also been improving.   

With the majority of the Enterprise metrics green, DoIT has engaged middle management to focus on more department specific metrics.  The department is currently working to determine the most vital metrics that help show a true picture of how well the department is performing.  DoIT will use proven problem solving methodologies (PDCA, Lean, and Six Sigma) to help them along this journey.

Statistics Archive

Metrics

Enterprise KPIs
Measure Current Level Goal Level YTD Status PDF
Dollars Spent on Overtime $ 14,347 $ 16,500
G
PDF icon DoIt KPI Report 4_19_2018_Part1.pdf
Overtime Hours Paid 329 hours 624 hours
G
PDF icon DoIt KPI Report 4_19_2018_Part2.pdf
Hours Not Worked 4,229 hours 3,966 hours
Y
PDF icon DoIt KPI Report 4_19_2018_Part3.pdf
Hours Lost Due to Work Related Illness and Injury 0 hours 0 hours
G
PDF icon DoIt KPI Report 4_19_2018_Part4.pdf
Lost Time Injury Rate 0 0
G
PDF icon DoIt KPI Report 4_19_2018_Part5.pdf
Information Technology KPIs
Measure Current Level Goal Level YTD Status PDF
Anti-Virus Signatures Not Up To Date 4.3 % 5 %
G
PDF icon DoIt KPI Report 4_19_2018_Part19.pdf
Open Data Useage 14,147 Downloads TBD
N
PDF icon DoIt KPI Report 4_19_2018_Part13.pdf
Breached SLA Deadline: Incidents 18 % 15 %
R
PDF icon DoIt KPI Report 4_19_2018_Part10.pdf
Devices Not Encrypted TBD
N
PDF icon DoIt KPI Report 4_19_2018_Part17.pdf
Operational Budget Performance 73.62 % 79.63 %
G
PDF icon DoIt KPI Report 4_19_2018_Part6.pdf
Quarterly Infrastructure Downtime .15 % .1 %
R
PDF icon DoIt KPI Report 4_19_2018_Part15.pdf
Executive Service Desk Breach Rate 13 % Tickets 10 % Tickets
Y
PDF icon DoIt KPI Report 4_19_2018_Part11.pdf
CyberSecurity Posture Score 45 Score 18 Score
Y
PDF icon DoIt KPI Report 4_19_2018_Part16.pdf
Breached SLA Deadline: Service Requests 18 % 20 %
G
PDF icon DoIt KPI Report 4_19_2018_Part9.pdf
Enterprise Systems Not Patched 31 % 5 %
Y
PDF icon DoIt KPI Report 4_19_2018_Part18.pdf
Digital Services Unplanned Outages .033 % .1 %
G
PDF icon DoIt KPI Report 4_19_2018_Part12.pdf
Quarterly Data Center Downtime .018 % .1 %
G
PDF icon DoIt KPI Report 4_19_2018_Part14.pdf
Service Desk Answer Rate 90 % 89 %
G
PDF icon DoIt KPI Report 4_19_2018_Part7.pdf
User Satisfaction 4.65 % 4.5 %
G
PDF icon DoIt KPI Report 4_19_2018_Part8.pdf

Legend

  • Performance Meets Goal
  • Performance Approaching Goal
  • Performance Off Goal
  • Non-Scored / Informational
  • Goal Not Set