Enabling City agencies, partners and citizens to meet their objectives and reach their full potential by delivering reliable, timely, cost-effective technology capabilities and quality information.

Performance Improvement Summary

The Department of Information Technology (DoIT) began LouieStat with a primary focus on the Enterprise Metrics.  Two enterprise metrics were red for DoIT: Hours Not Worked and Employees with High Sick Leave Consumption.  DoIT has made great progress in decreasing the number of employees who use a high amount of sick time making Employees with High Sick Leave Consumption metric green.  Although Hours Not Worked is still red, this metric has also been improving.   

With the majority of the Enterprise metrics green, DoIT has engaged middle management to focus on more department specific metrics.  The department is currently working to determine the most vital metrics that help show a true picture of how well the department is performing.  DoIT will use proven problem solving methodologies (PDCA, Lean, and Six Sigma) to help them along this journey.