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Codes and Regulations

Our Mission

Promote and ensure quality and sustainable land use, construction, community design, and on-going property maintenance to support continued economic growth and physical development, ensuring prosperity, health and safety, and the general welfare of all of the citizens and visitors in our community.

Performance Improvement Summary

Codes and Regulations was onboarded into LouieStat in July of 2012. The department was reorganized in 2014 and now focuses solely on property maintenance, vacant lot abatement, and licensing and permitting, and enforcement for ABC, ground transportation, amusement, food trucks, events, and other Metro required business licenses. Codes & Regulations monitors these key processes monthly and uses the data to help educate the citizens of Louisville on local ordinances and code.

Continuous improvement is embedded in their culture, and the employees in Codes & Regulations have identified ways to better serve the citizens through process improvement to increase the number of inspections completed and improve response times to inspections requested through 311. They also partner with Metro Corrections and the Department of Public Works to cut and clean properties. Also of note, the Property Maintenance division is piloting better communication methods for HQS inspections to decrease their no-show rate while also providing better services to those clients. They are also dedicated to the safety of their workforce and continue to set incremental goals toward achieving higher safety ratings. 

Statistics Archive

Metrics

Codes and Regulations KPIs
Measuresort descending Current Level Goal Level YTD Status PDF
% Commercial Permits Issued After 15 Days 30.25 % 16.31 %
R
PDF icon Codes & Regs 12.20.18 - KPI Report_Part18.pdf
% Single Family Permits Issued After 4 Days 28.67 % 18.13 %
R
PDF icon Codes & Regs 12.20.18 - KPI Report_Part17.pdf
ABC Applications Exceeding 35 Day Process Goal 62.9 % 33.3 %
R
PDF icon Codes & Regs 12.20.18 - KPI Report_Part16.pdf
Boarding & Cleaning Cases Resolved and Received 13126 Abatements 6723 Abatements
G
PDF icon Codes & Regs 12.20.18 - KPI Report_Part6.pdf
Graffiti Work Orders Resolved 919 work orders TBD
M
PDF icon Codes & Regs 12.20.18 - KPI Report_Part8.pdf
HQS No Show Rate 9.69 % 10.00 %
G
PDF icon Codes & Regs 12.20.18 - KPI Report_Part13.pdf
Property Maintenance Cases Closed 19276 cases 23468 cases
R
PDF icon Codes & Regs 12.20.18 - KPI Report_Part10.pdf
Property Maintenance Initial Response Time 4.2 days 5.0 days
G
PDF icon Codes & Regs 12.20.18 - KPI Report_Part11.pdf
Property Maintenance New Cases 16297 cases 18700 cases
M
PDF icon Codes & Regs 12.20.18 - KPI Report_Part9.pdf
Property Maintenance Re-inspections Over 30 Days Past Due 29474 inspections 27615 inspections
Y
PDF icon Codes & Regs 12.20.18 - KPI Report_Part12.pdf
Specialty Permit Citations Collection Rate 91 % 100 %
G
PDF icon Codes & Regs 12.20.18 - KPI Report_Part15.pdf
Specialty Permit License Inspections 5706 inspections 7952 inspections
R
PDF icon Codes & Regs 12.20.18 - KPI Report_Part14.pdf
Work Orders Open More than 30 Days 130 Work Orders 100 Work Orders
R
PDF icon Codes & Regs 12.20.18 - KPI Report_Part7.pdf
Enterprise KPIs
Measuresort descending Current Level Goal Level YTD Status PDF
Dollars Spent on Overtime $ 154534 $ 65000
R
PDF icon Codes & Regs 12.20.18 - KPI Report_Part1.pdf
Hours Lost Due to Work Related Illness and Injury 280 hours 0 hours
R
PDF icon Codes & Regs 12.20.18 - KPI Report_Part4.pdf
Hours Not Worked 15582 hours 12568 hours
R
PDF icon Codes & Regs 12.20.18 - KPI Report_Part3.pdf
Lost Time Injury Rate 1.84 3.00
G
PDF icon Codes & Regs 12.20.18 - KPI Report_Part5.pdf
Overtime Hours Paid 704208 hours 2080 hours
R
PDF icon Codes & Regs 12.20.18 - KPI Report_Part2.pdf

Legend

  • Performance Meets Goal
  • Performance Approaching Goal
  • Performance Off Goal
  • Non-Scored / Informational
  • Goal Not Set