Promote and ensure quality and sustainable land use, construction, community design, and on-going property maintenance to support continued economic growth and physical development, ensuring prosperity, health and safety, and the general welfare of all of the citizens and visitors in our community.
Performance Improvement Summary
Codes and Regulations was onboarded into LouieStat in July of 2012. The department was reorganized in 2014 and now focuses solely on property maintenance, vacant lot abatement, and licensing and permitting, and enforcement for ABC, ground transportation, amusement, food trucks, events, and other Metro required business licenses. Codes & Regulations monitors these key processes monthly and uses the data to help educate the citizens of Louisville on local ordinances and code.
Continuous improvement is embedded in their culture, and the employees in Codes & Regulations have identified ways to better serve the citizens through process improvement to increase the number of inspections completed and improve response times to inspections requested through 311. They also partner with Metro Corrections and the Department of Public Works to cut and clean properties. Also of note, the Property Maintenance division is piloting better communication methods for HQS inspections to decrease their no-show rate while also providing better services to those clients. They are also dedicated to the safety of their workforce and continue to set incremental goals toward achieving higher safety ratings.
Measure | Current Level | Goal Level | YTD Status | ||
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Dollars Spent on Overtime | $ 154534 | $ 65000 |
R |
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Overtime Hours Paid | 704208 hours | 2080 hours |
R |
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Hours Not Worked | 15582 hours | 12568 hours |
R |
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Hours Lost Due to Work Related Illness and Injury | 280 hours | 0 hours |
R |
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Lost Time Injury Rate | 1.84 | 3.00 |
G |
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Measure | Current Level | Goal Level | YTD Status | ||
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Work Orders Open More than 30 Days | 130 Work Orders | 100 Work Orders |
R |
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Boarding & Cleaning Cases Resolved and Received | 13126 Abatements | 6723 Abatements |
G |
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ABC Applications Exceeding 35 Day Process Goal | 62.9 % | 33.3 % |
R |
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Specialty Permit Citations Collection Rate | 91 % | 100 % |
G |
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% Single Family Permits Issued After 4 Days | 28.67 % | 18.13 % |
R |
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% Commercial Permits Issued After 15 Days | 30.25 % | 16.31 % |
R |
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Graffiti Work Orders Resolved | 919 work orders | TBD |
M |
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HQS No Show Rate | 9.69 % | 10.00 % |
G |
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Property Maintenance New Cases | 16297 cases | 18700 cases |
M |
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Property Maintenance Initial Response Time | 4.2 days | 5.0 days |
G |
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Property Maintenance Re-inspections Over 30 Days Past Due | 29474 inspections | 27615 inspections |
Y |
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Property Maintenance Cases Closed | 19276 cases | 23468 cases |
R |
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Specialty Permit License Inspections | 5706 inspections | 7952 inspections |
R |
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