Promote and ensure quality and sustainable land use, construction, community design, and on-going property maintenance to support continued economic growth and physical development, ensuring prosperity, health and safety, and the general welfare of all of the citizens and visitors in our community.
Performance Improvement Summary
Codes and Regulations was onboarded into LouieStat in July of 2012. Two years later, the department was reorganized and now focuses solely on property maintenance, vacant lot abatement, and licensing and permitting, and enforcement for ABC, ground transportation, amusement, food trucks, events, and other Metro required business licenses. Codes & Regulations monitors these key processes monthly and uses the data to help educate the citizens of Louisville on local ordinances and code.
Continuous improvement is embedded in their culture, and the employees in Codes & Regulations have identified ways to better serve the citizens through process improvement to increase the number of inspections completed and improve response times to inspections requested through 311. They also partner with Metro Corrections and the Department of Public Works to cut and clean properties. Also of note, the Property Maintenance division is piloting better communication methods for HQS inspections to decrease their no-show rate while also providing better services to those clients. They are also dedicated to the safety of their workforce and continue to set incremental goals toward achieving higher safety ratings.
Measure![]() |
Current Level | Goal Level | YTD Status | ||
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% Commercial Permits Issued After 15 Days | 29.00 % | 16.31 % |
R |
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% Single Family Permits Issued After 4 Days | 28.75 % | 18.13 % |
R |
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ABC Applications Exceeding 35 Day Process Goal | 62.7 % | 33.3 % |
R |
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Boarding & Cleaning Cases Resolved and Received | 12,878 Abatements | 6,723 Abatements |
G |
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Graffiti Work Orders Resolved | 768 work orders | n/a work orders |
M |
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HQS No Show Rate | 10.41 % | 10.00 % |
Y |
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Property Maintenance Cases Closed | 17,526 cases | 23,479 cases |
R |
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Property Maintenance Initial Response Time | 4.6 days | 5.0 days |
G |
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Property Maintenance New Cases | 16,305 cases | 17,908 cases |
M |
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Property Maintenance Re-inspections Over 30 Days Past Due | 28,725 inspections | 26,706 inspections |
Y |
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Specialty Permit Citations Collection Rate | 78,411 % | 92,075 % |
G |
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Specialty Permit License Inspections | 5,716 inspections | 8,201 inspections |
R |
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Work Orders Open More than 30 Days | 91 Work Orders | 100 Work Orders |
G |
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Measure![]() |
Current Level | Goal Level | YTD Status | ||
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Dollars Spent on Overtime | $ 142,422 | $ 65,000 |
R |
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Hours Lost Due to Work Related Illness and Injury | 80 hours | 0 hours |
R |
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Hours Not Worked | 14,547 hours | 12,501 hours |
R |
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Lost Time Injury Rate | 1.39 | 3.00 |
G |
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Overtime Hours Paid | 4,454 hours | 2,080 hours |
R |
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