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Codes and Regulations

Our Mission

Promote and ensure quality and sustainable land use, construction, community design, and on-going property maintenance to support continued economic growth and physical development, ensuring prosperity, health and safety, and the general welfare of all of the citizens and visitors in our community.

Performance Improvement Summary

Codes and Regulations was onboarded into LouieStat in July of 2012. Two years later, the department was reorganized and now focuses solely on property maintenance, vacant lot abatement, and licensing and permitting, and enforcement for ABC, ground transportation, amusement, food trucks, events, and other Metro required business licenses. Codes & Regulations monitors these key processes monthly and uses the data to help educate the citizens of Louisville on local ordinances and code.

Continuous improvement is embedded in their culture, and the employees in Codes & Regulations have identified ways to better serve the citizens through process improvement to increase the number of inspections completed and improve response times to inspections requested through 311. They also partner with Metro Corrections and the Department of Public Works to cut and clean properties. Also of note, the Property Maintenance division is piloting better communication methods for HQS inspections to decrease their no-show rate while also providing better services to those clients. They are also dedicated to the safety of their workforce and continue to set incremental goals toward achieving higher safety ratings. 

Statistics Archive

Metrics

Codes and Regulations KPIs
Measure Current Level Goal Level YTD Statussort descending PDF
Boarding & Cleaning Cases Resolved and Received 12,878 Abatements 6,723 Abatements
G
PDF icon KPIReportSept2018CodesLouieStatForum_Part6.pdf
Work Orders Open More than 30 Days 91 Work Orders 100 Work Orders
G
PDF icon KPIReportSept2018CodesLouieStatForum_Part7.pdf
Property Maintenance Initial Response Time 4.6 days 5.0 days
G
PDF icon KPIReportSept2018CodesLouieStatForum_Part11.pdf
Specialty Permit Citations Collection Rate 78,411 % 92,075 %
G
PDF icon KPIReportSept2018CodesLouieStatForum_Part15.pdf
Graffiti Work Orders Resolved 768 work orders n/a work orders
M
PDF icon KPIReportSept2018CodesLouieStatForum_Part8.pdf
Property Maintenance New Cases 16,305 cases 17,908 cases
M
PDF icon KPIReportSept2018CodesLouieStatForum_Part9.pdf
% Commercial Permits Issued After 15 Days 29.00 % 16.31 %
R
PDF icon KPIReportSept2018CodesLouieStatForum_Part18.pdf
Property Maintenance Cases Closed 17,526 cases 23,479 cases
R
PDF icon KPIReportSept2018CodesLouieStatForum_Part10.pdf
Specialty Permit License Inspections 5,716 inspections 8,201 inspections
R
PDF icon KPIReportSept2018CodesLouieStatForum_Part14.pdf
ABC Applications Exceeding 35 Day Process Goal 62.7 % 33.3 %
R
PDF icon KPIReportSept2018CodesLouieStatForum_Part16.pdf
% Single Family Permits Issued After 4 Days 28.75 % 18.13 %
R
PDF icon KPIReportSept2018CodesLouieStatForum_Part17.pdf
Property Maintenance Re-inspections Over 30 Days Past Due 28,725 inspections 26,706 inspections
Y
PDF icon KPIReportSept2018CodesLouieStatForum_Part12.pdf
HQS No Show Rate 10.41 % 10.00 %
Y
PDF icon KPIReportSept2018CodesLouieStatForum_Part13.pdf
Enterprise KPIs
Measure Current Level Goal Level YTD Statussort descending PDF
Lost Time Injury Rate 1.39 3.00
G
PDF icon KPIReportSept2018CodesLouieStatForum_Part5.pdf
Dollars Spent on Overtime $ 142,422 $ 65,000
R
PDF icon KPIReportSept2018CodesLouieStatForum_Part1.pdf
Overtime Hours Paid 4,454 hours 2,080 hours
R
PDF icon KPIReportSept2018CodesLouieStatForum_Part2.pdf
Hours Not Worked 14,547 hours 12,501 hours
R
PDF icon KPIReportSept2018CodesLouieStatForum_Part3.pdf
Hours Lost Due to Work Related Illness and Injury 80 hours 0 hours
R
PDF icon KPIReportSept2018CodesLouieStatForum_Part4.pdf

Legend

  • Performance Meets Goal
  • Performance Approaching Goal
  • Performance Off Goal
  • Non-Scored / Informational
  • Goal Not Set