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Codes and Regulations

Our Mission

Promote and ensure quality and sustainable land use, construction, community design, and on-going property maintenance to support continued economic growth and physical development, ensuring prosperity, health and safety, and the general welfare of all of the citizens and visitors in our community.

Performance Improvement Summary

Codes and Regulations was onboarded into LouieStat in July of 2012. Two years later, the department was reorganized and now focuses solely on property maintenance, vacant lot abatement, and licensing and permitting, and enforcement for ABC, ground transportation, amusement, food trucks, events, and other Metro required business licenses. Codes & Regulations monitors these key processes monthly and uses the data to help educate the citizens of Louisville on local ordinances and code.

Continuous improvement is embedded in their culture, and the employees in Codes & Regulations have identified ways to better serve the citizens through process improvement to increase the number of inspections completed and improve response times to inspections requested through 311. They also partner with Metro Corrections and the Department of Public Works to cut and clean properties. Also of note, the Property Maintenance division is piloting better communication methods for HQS inspections to decrease their no-show rate while also providing better services to those clients. They are also dedicated to the safety of their workforce and continue to set incremental goals toward achieving higher safety ratings. 

Statistics Archive

Metrics

Codes and Regulations KPIs
Measure Current Level Goal Level YTD Statussort descending PDF
Boarding and Cleaning Cases Resolved 12411 cases 6518 cases
G
PDF icon KPIReportMarch2018CodesLouieStatForum_Part6.pdf
Work Orders Open More than 30 Days 34 Work Orders 100 Work Orders
G
PDF icon KPIReportMarch2018CodesLouieStatForum_Part7.pdf
Property Maintenance New Cases 16103 cases 16337 cases
G
PDF icon KPIReportMarch2018CodesLouieStatForum_Part9.pdf
Specialty Permit Citations Collection Rate 89 % 100 %
G
PDF icon KPIReportMarch2018CodesLouieStatForum_Part15.pdf
Graffiti Work Orders Resolved 585 work orders TBD
M
PDF icon KPIReportMarch2018CodesLouieStatForum_Part8.pdf
Property Maintenance Cases Closed 14454 cases 23188 cases
R
PDF icon KPIReportMarch2018CodesLouieStatForum_Part10.pdf
Property Maintenance Initial Response Time 6.7 days 5.0 days
R
PDF icon KPIReportMarch2018CodesLouieStatForum_Part11.pdf
HQS No Show Rate 12.76 % 10.00 %
R
PDF icon KPIReportMarch2018CodesLouieStatForum_Part13.pdf
Specialty Permit License Inspections 6436 inspections 8367 inspections
R
PDF icon KPIReportMarch2018CodesLouieStatForum_Part14.pdf
ABC Applications Exceeding 35 Day Process Goal 45.5 % 32.7 %
R
PDF icon KPIReportMarch2018CodesLouieStatForum_Part16.pdf
% Single Family Permits Issued After 4 Days 26.08 % 18.13 %
R
PDF icon KPIReportMarch2018CodesLouieStatForum_Part17.pdf
% Commercial Permits Issued After 15 Days 26.67 % 16.31 %
R
PDF icon KPIReportMarch2018CodesLouieStatForum_Part18.pdf
Property Maintenance Re-inspections Over 30 Days Past Due 25025 inspections 23299 inspections
Y
PDF icon KPIReportMarch2018CodesLouieStatForum_Part12.pdf
Enterprise KPIs
Measure Current Level Goal Level YTD Statussort descending PDF
Lost Time Injury Rate 0.94 3.00
G
PDF icon KPIReportMarch2018CodesLouieStatForum_Part5.pdf
Dollars Spent on Overtime $ 157158 $ 65000
R
PDF icon KPIReportMarch2018CodesLouieStatForum_Part1.pdf
Overtime Hours Paid 4852 hours 2080 hours
R
PDF icon KPIReportMarch2018CodesLouieStatForum_Part2.pdf
Hours Not Worked 14675 hours 12415 hours
R
PDF icon KPIReportMarch2018CodesLouieStatForum_Part3.pdf
Hours Lost Due to Work Related Illness and Injury 80 hours 0 hours
R
PDF icon KPIReportMarch2018CodesLouieStatForum_Part4.pdf

Legend

  • Performance Meets Goal
  • Performance Approaching Goal
  • Performance Off Goal
  • Non-Scored / Informational
  • Goal Not Set