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Codes and Regulations

Our Mission

Promote and ensure quality and sustainable land use, construction, community design, and on-going property maintenance to support continued economic growth and physical development, ensuring prosperity, health and safety, and the general welfare of all of the citizens and visitors in our community.

Performance Improvement Summary

Codes and Regulations was onboarded into LouieStat in July of 2012. Two years later, the department was reorganized and now focuses solely on property maintenance, vacant lot abatement, and licensing and permitting, and enforcement for ABC, ground transportation, amusement, food trucks, events, and other Metro required business licenses. Codes & Regulations monitors these key processes monthly and uses the data to help educate the citizens of Louisville on local ordinances and code.

Continuous improvement is embedded in their culture, and the employees in Codes & Regulations have identified ways to better serve the citizens through process improvement to increase the number of inspections completed and improve response times to inspections requested through 311. They also partner with Metro Corrections and the Department of Public Works to cut and clean properties. Also of note, the Property Maintenance division is piloting better communication methods for HQS inspections to decrease their no-show rate while also providing better services to those clients. They are also dedicated to the safety of their workforce and continue to set incremental goals toward achieving higher safety ratings. 

Statistics Archive


Enterprise KPIs
Measure Current Level Goal Level YTD Status PDF
Turnover Rate 7 % 12 %
PDF icon KPIReportNov2017CodesLouieStatForum_Part7.pdf
Dollars Spent on Overtime $ 136334 $ 65000
PDF icon KPIReportNov2017CodesLouieStatForum_Part1.pdf
Overtime Hours Paid 4272 hours 2080 hours
PDF icon KPIReportNov2017CodesLouieStatForum_Part2.pdf
Hours Not Worked 14048 hours 12172 hours
PDF icon KPIReportNov2017CodesLouieStatForum_Part3.pdf
Hours Lost Due to Work Related Illness and Injury 0 hours 0 hours
PDF icon KPIReportNov2017CodesLouieStatForum_Part5.pdf
Employees w/ High Sick Leave Consumption 25 employees 15 employees
PDF icon KPIReportNov2017CodesLouieStatForum_Part4.pdf
Lost Time Injury Rate 1.16 3.00
PDF icon KPIReportNov2017CodesLouieStatForum_Part6.pdf
Codes and Regulations KPIs
Measure Current Level Goal Level YTD Status PDF
Graffiti Work Orders Resolved 457 work orders TBD
PDF icon KPIReportNov2017CodesLouieStatForum_Part10.pdf
% Single Family Permits Issued After 4 Days 24.67 % 18.13 %
PDF icon KPIReportNov2017CodesLouieStatForum_Part19.pdf
ABC Applications Exceeding 35 Day Process Goal 39.5 % 32.7 %
PDF icon KPIReportNov2017CodesLouieStatForum_Part18.pdf
% Commercial Permits Issued After 15 Days 24.25 % 16.31 %
PDF icon KPIReportNov2017CodesLouieStatForum_Part20.pdf
HQS No Show Rate 13.47 % 10.00 %
PDF icon KPIReportNov2017CodesLouieStatForum_Part15.pdf
Property Maintenance Initial Response Time 5.8 days 5.0 days
PDF icon KPIReportNov2017CodesLouieStatForum_Part13.pdf
Property Maintenance Re-inspections Over 30 Days Past Due 26718 inspections 24363 inspections
PDF icon KPIReportNov2017CodesLouieStatForum_Part14.pdf
Specialty Permit Citations Income $ 84 $ 100
PDF icon KPIReportNov2017CodesLouieStatForum_Part17.pdf
Property Maintenance Cases Closed 15500 cases 22360 cases
PDF icon KPIReportNov2017CodesLouieStatForum_Part12.pdf
Open Property Maintenance Cases 15528 cases 17245 cases
PDF icon KPIReportNov2017CodesLouieStatForum_Part11.pdf
Specialty Permit License Inspections 7273 inspections 8367 inspections
PDF icon KPIReportNov2017CodesLouieStatForum_Part16.pdf
Boarding and Cleaning Cases Resolved 12725 cases 6697 cases
PDF icon KPIReportNov2017CodesLouieStatForum_Part8.pdf
Boarding and Cleaning Monthly Backlog 197 cases 600 cases
PDF icon KPIReportNov2017CodesLouieStatForum_Part9.pdf


  • Performance Meets Goal
  • Performance Approaching Goal
  • Performance Off Goal
  • Non-Scored / Informational
  • Goal Not Set