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Codes and Regulations

Our Mission

Promote and ensure quality and sustainable land use, construction, community design, and on-going property maintenance to support continued economic growth and physical development, ensuring prosperity, health and safety, and the general welfare of all of the citizens and visitors in our community.

Performance Improvement Summary

Codes and Regulations was onboarded into LouieStat in July of 2012. Two years later, the department was reorganized and now focuses solely on property maintenance, vacant lot abatement, and licensing and permitting, and enforcement for ABC, ground transportation, amusement, food trucks, events, and other Metro required business licenses. Codes & Regulations monitors these key processes monthly and uses the data to help educate the citizens of Louisville on local ordinances and code.

Continuous improvement is embedded in their culture, and the employees in Codes & Regulations have identified ways to better serve the citizens through process improvement to increase the number of inspections completed and improve response times to inspections requested through 311. They also partner with Metro Corrections and the Department of Public Works to cut and clean properties. Also of note, the Property Maintenance division is piloting better communication methods for HQS inspections to decrease their no-show rate while also providing better services to those clients. They are also dedicated to the safety of their workforce and continue to set incremental goals toward achieving higher safety ratings. 

Statistics Archive

Metrics

Codes and Regulations KPIs
Measure Current Level Goal Level YTD Statussort descending PDF
ABC Applications Exceeding 35 Day Process Goal 31.7 % 32.7 %
G
PDF icon KPIReportAugust2017CodesLouieStatForum_Part21.pdf
Boarding and Cleaning Cases Resolved 11973 cases 6697 cases
G
PDF icon KPIReportAugust2017CodesLouieStatForum_Part9.pdf
Boarding and Cleaning Monthly Backlog 195 cases 600 cases
G
PDF icon KPIReportAugust2017CodesLouieStatForum_Part10.pdf
Work Orders Open More than 30 Days 37 Work Orders 100 Work Orders
G
PDF icon KPIReportAugust2017CodesLouieStatForum_Part11.pdf
Specialty Permit License Inspections 8512 inspections 8367 inspections
G
PDF icon KPIReportAugust2017CodesLouieStatForum_Part19.pdf
Open Property Maintenance Cases 15382 cases TBD
M
PDF icon KPIReportAugust2017CodesLouieStatForum_Part12.pdf
Boarding and Cleaning Requests Received 11901 requests TBD
N
PDF icon KPIReportAugust2017CodesLouieStatForum_Part8.pdf
Property Maintenance New Cases 17245 cases TBD
N
PDF icon KPIReportAugust2017CodesLouieStatForum_Part13.pdf
Property Maintenance Transfer Cases 12850 cases TBD
N
PDF icon KPIReportAugust2017CodesLouieStatForum_Part14.pdf
Specialty Permit Citations Collection Rate 87 % 100 %
R
PDF icon KPIReportAugust2017CodesLouieStatForum_Part20.pdf
% Single Family Permits Issued After 4 Days 23.08 % 18.13 %
R
PDF icon KPIReportAugust2017CodesLouieStatForum_Part22.pdf
% Commercial Permits Issued After 15 Days 24.42 % 16.31 %
R
PDF icon KPIReportAugust2017CodesLouieStatForum_Part23.pdf
Property Maintenance Cases Closed 16262 cases 22150 cases
R
PDF icon KPIReportAugust2017CodesLouieStatForum_Part15.pdf
Property Maintenance Initial Response Time 5.7 days 5.0 days
R
PDF icon KPIReportAugust2017CodesLouieStatForum_Part16.pdf
HQS No Show Rate 13.97 % 10.00 %
R
PDF icon KPIReportAugust2017CodesLouieStatForum_Part18.pdf
Property Maintenance Re-inspections Over 30 Days Past Due 26759 inspections 26301 inspections
Y
PDF icon KPIReportAugust2017CodesLouieStatForum_Part17.pdf
Enterprise KPIs
Measure Current Level Goal Level YTD Statussort descending PDF
Hours Lost Due to Work Related Illness and Injury 0 hours 0 hours
G
PDF icon KPIReportAugust2017CodesLouieStatForum_Part5.pdf
Lost Time Injury Rate 1.59 3.00
G
PDF icon KPIReportAugust2017CodesLouieStatForum_Part6.pdf
Turnover Rate 7 % 12 %
G
PDF icon KPIReportAugust2017CodesLouieStatForum_Part7.pdf
Dollars Spent on Overtime $ 117389 $ 65000
R
PDF icon KPIReportAugust2017CodesLouieStatForum_Part1.pdf
Overtime Hours Paid 3719 hours 2080 hours
R
PDF icon KPIReportAugust2017CodesLouieStatForum_Part2.pdf
Hours Not Worked 14533 hours 11976 hours
R
PDF icon KPIReportAugust2017CodesLouieStatForum_Part3.pdf
Employees w/ High Sick Leave Consumption 36 employees 22 employees
R
PDF icon KPIReportAugust2017CodesLouieStatForum_Part4.pdf

Legend

  • Performance Meets Goal
  • Performance Approaching Goal
  • Performance Off Goal
  • Non-Scored / Informational
  • Goal Not Set