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Codes and Regulations

Our Mission

Promote and ensure quality and sustainable land use, construction, community design, and on-going property maintenance to support continued economic growth and physical development, ensuring prosperity, health and safety, and the general welfare of all of the citizens and visitors in our community.

Performance Improvement Summary

Codes and Regulations was onboarded into LouieStat in July of 2012. Two years later, the department was reorganized and now focuses solely on property maintenance, vacant lot abatement, and licensing and permitting, and enforcement for ABC, ground transportation, amusement, food trucks, events, and other Metro required business licenses. Codes & Regulations monitors these key processes monthly and uses the data to help educate the citizens of Louisville on local ordinances and code.

Continuous improvement is embedded in their culture, and the employees in Codes & Regulations have identified ways to better serve the citizens through process improvement to increase the number of inspections completed and improve response times to inspections requested through 311. They also partner with Metro Corrections and the Department of Public Works to cut and clean properties. Also of note, the Property Maintenance division is piloting better communication methods for HQS inspections to decrease their no-show rate while also providing better services to those clients. They are also dedicated to the safety of their workforce and continue to set incremental goals toward achieving higher safety ratings. 

Statistics Archive

Metrics

Enterprise KPIs
Measure Current Level Goal Level YTD Status PDF
Dollars Spent on Overtime $ 110,194 $ 65,000
R
PDF icon March9th2017KPIReport_Part4.pdf
Turnover Rate 10 % 12 %
G
PDF icon March9th2017KPIReport_Part10.pdf
Overtime Hours Paid 3,505 hours 2,080 hours
R
PDF icon March9th2017KPIReport_Part5.pdf
Hours Not Worked 8,623 hours 8,012 hours
Y
PDF icon March9th2017KPIReport_Part6.pdf
Hours Lost Due to Work Related Illness and Injury 49 hours 0 hours
R
PDF icon March9th2017KPIReport_Part8.pdf
Employees w/ High Sick Leave Consumption 23 employees 15 employees
R
PDF icon March9th2017KPIReport_Part7.pdf
Lost Time Injury Rate 3.20 3.00
Y
PDF icon March9th2017KPIReport_Part9.pdf
Codes and Regulations KPIs
Measure Current Level Goal Level YTD Status PDF
ABC Applications Exceeding 35 Day Process Goal 31.5 % 33.1 %
G
PDF icon March9th2017KPIReport_Part24.pdf
Property Maintenance Transfer Cases 12,944 cases TBD
N
PDF icon March9th2017KPIReport_Part17.pdf
Work Orders Open More than 30 Days 44 Work Orders 100 Work Orders
G
PDF icon March9th2017KPIReport_Part14.pdf
Specialty Permit Citations Collection Rate 95 % 100 %
G
PDF icon March9th2017KPIReport_Part23.pdf
% Single Family Permits Issued After 4 Days 29.42 % 22.88 %
R
PDF icon March9th2017KPIReport_Part25.pdf
HQS No Show Rate 13.36 % 10 %
R
PDF icon March9th2017KPIReport_Part21.pdf
Property Maintenance New Cases 18,238 cases TBD
N
PDF icon March9th2017KPIReport_Part16.pdf
Property Maintenance Initial Response Time 5.3 days 5.0 days
Y
PDF icon March9th2017KPIReport_Part19.pdf
Property Maintenance Re-inspections Over 30 Days Past Due 29,188 inspections 27,145 inspections
Y
PDF icon March9th2017KPIReport_Part20.pdf
Property Maintenance Cases Closed 18,149 cases 23,817 cases
R
PDF icon March9th2017KPIReport_Part18.pdf
Inspector Downtime 88 Hours TBD
M
PDF icon March9th2017KPIReport_Part27.pdf
Open Property Maintenance Cases 15,048 cases TBD
M
PDF icon March9th2017KPIReport_Part15.pdf
Specialty Permit License Inspections 7,993 inspections 8,616 inspections
Y
PDF icon March9th2017KPIReport_Part22.pdf
Boarding and Cleaning Requests Received 11,729 requests TBD
N
PDF icon March9th2017KPIReport_Part11.pdf
Boarding and Cleaning Cases Resolved 11,785 cases 6,731 cases
G
PDF icon March9th2017KPIReport_Part12.pdf
Boarding and Cleaning Monthly Backlog 227 cases 600 cases
G
PDF icon March9th2017KPIReport_Part13.pdf

Legend

  • Performance Meets Goal
  • Performance Approaching Goal
  • Performance Off Goal
  • Non-Scored / Informational
  • Goal Not Set