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Codes and Regulations

Our Mission

Promote and ensure quality and sustainable land use, construction, community design, and on-going property maintenance to support continued economic growth and physical development, ensuring prosperity, health and safety, and the general welfare of all of the citizens and visitors in our community.

Performance Improvement Summary

Codes and Regulations was onboarded into LouieStat in July of 2012. Two years later, the department was reorganized and now focuses solely on property maintenance, vacant lot abatement, and licensing and permitting, and enforcement for ABC, ground transportation, amusement, food trucks, events, and other Metro required business licenses. Codes & Regulations monitors these key processes monthly and uses the data to help educate the citizens of Louisville on local ordinances and code.

Continuous improvement is embedded in their culture, and the employees in Codes & Regulations have identified ways to better serve the citizens through process improvement to increase the number of inspections completed and improve response times to inspections requested through 311. They also partner with Metro Corrections and the Department of Public Works to cut and clean properties. Also of note, the Property Maintenance division is piloting better communication methods for HQS inspections to decrease their no-show rate while also providing better services to those clients. They are also dedicated to the safety of their workforce and continue to set incremental goals toward achieving higher safety ratings. 

Statistics Archive

Metrics

Enterprise KPIs
Measure Current Level Goal Level YTD Status PDF
Dollars Spent on Overtime $ 127,280 $ 65,000
R
PDF icon October 2016 LouieStat KPI Report Template 2016_Part3.pdf
Turnover Rate 10 % 12 %
G
PDF icon October 2016 LouieStat KPI Report Template 2016_Part9.pdf
Overtime Hours Paid 4,064 hours 2,080 hours
R
PDF icon October 2016 LouieStat KPI Report Template 2016_Part4.pdf
Hours Not Worked 9,489 hours 8,073 hours
R
PDF icon October 2016 LouieStat KPI Report Template 2016_Part5.pdf
Hours Lost Due to Work Related Illness and Injury 296 hours 0 hours
R
PDF icon October 2016 LouieStat KPI Report Template 2016_Part7.pdf
Employees w/ High Sick Leave Consumption 22 employees 15 employees
R
PDF icon October 2016 LouieStat KPI Report Template 2016_Part6.pdf
Lost Time Injury Rate 3.55 3.00
R
PDF icon October 2016 LouieStat KPI Report Template 2016_Part8.pdf
Codes and Regulations KPIs
Measure Current Level Goal Level YTD Status PDF
Work Orders Open More than 30 Days 66 Work Orders 100 Work Orders
G
PDF icon October 2016 LouieStat KPI Report Template 2016_Part13.pdf
Property Maintenance Transfer Cases 12,711 cases N/A cases
N
PDF icon October 2016 LouieStat KPI Report Template 2016_Part16.pdf
ABC Applications Exceeding 35 Day Process Goal 34.2 % 34.4 %
G
PDF icon October 2016 LouieStat KPI Report Template 2016_Part24.pdf
Specialty Permit Citations Collection Rate 94 % 100 %
R
PDF icon October 2016 LouieStat KPI Report Template 2016_Part22.pdf
HQS No Show Rate 13.33 % 10.00 %
R
PDF icon October 2016 LouieStat KPI Report Template 2016_Part20.pdf
Property Maintenance New Cases 18,124 cases N/A cases
N
PDF icon October 2016 LouieStat KPI Report Template 2016_Part15.pdf
Property Maintenance Initial Response Time 5.4 days 5.0 days
Y
PDF icon October 2016 LouieStat KPI Report Template 2016_Part18.pdf
Property Maintenance Re-inspections Over 30 Days Past Due 29,006 inspections 26,981 inspections
R
PDF icon October 2016 LouieStat KPI Report Template 2016_Part19.pdf
Property Maintenance Cases Closed 17,404 cases 25,085 cases
R
PDF icon October 2016 LouieStat KPI Report Template 2016_Part17.pdf
Inspector Downtime 105 Hours TBD
M
PDF icon October 2016 LouieStat KPI Report Template 2016_Part25.pdf
Number of Special Events 586 N/A
N
PDF icon October 2016 LouieStat KPI Report Template 2016_Part23.pdf
Open Property Maintenance Cases 180,144 cases TBD
M
PDF icon October 2016 LouieStat KPI Report Template 2016_Part14.pdf
Specialty Permit License Inspections 8,056 inspections 8,637 inspections
Y
PDF icon October 2016 LouieStat KPI Report Template 2016_Part21.pdf
Boarding and Cleaning Requests Received 11,160 requests N/A requests
N
PDF icon October 2016 LouieStat KPI Report Template 2016_Part10.pdf
Boarding and Cleaning Cases Resolved 11,323 cases 6,846 cases
G
PDF icon October 2016 LouieStat KPI Report Template 2016_Part11.pdf
Boarding and Cleaning Monthly Backlog 260 cases 600 cases
G
PDF icon October 2016 LouieStat KPI Report Template 2016_Part12.pdf

Legend

  • Performance Meets Goal
  • Performance Approaching Goal
  • Performance Off Goal
  • Non-Scored / Informational
  • Goal Not Set