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Louisville Zoo

theZoo Louisville
Our Mission

To better the bond between people and our planet by providing excellent care for animals, a great experience for visitors and leadership in conservation education.

Performance Improvement Summary

The Louisville Zoo was on boarded to LouieStat in 2013, and has made great strides along their performance journey over this time period.  The Zoo continues to track and monitor a variety of indicators, such as school group attendance and the completion rate of animal demonstrations. As part of their strategic planning and improvement efforts, the Zoo is continuously looking for new ways to measure their critical business processes in a way that is most meaningful. 

Worth noting is the Zoo’s low amount of hours not worked and lost time injuries, which are consistently below Louisville Metro’s benchmark. This performance speaks to the work the Zoo has done to develop and ensure an environment and culture of health and safety for its employees and guests. Also noteworthy is the increase in the education programming’s Summer Safari Day Camp attendance. The Zoo saw the highest camp attendance in the history of the program in 2015--a 40% increase from the prior year, mostly due to improvements that were made to the program to better fit guests’ needs. These types of improvements and more will continue at the Zoo as they learn more from performance management and make improvements based on their data and strategy. 

Statistics Archive

Metrics

Enterprise KPIs
Measure Current Level Goal Level YTD Status PDF
Dollars Spent on Overtime $ 187,034 $ TBD
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PDF icon Zoo LouieStat Prework 8.2.18_Part1.pdf
Overtime Hours Paid 7,468 hours TBD hours
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PDF icon Zoo LouieStat Prework 8.2.18_Part2.pdf
Hours Not Worked 9,743 hours 8,652 hours
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PDF icon Zoo LouieStat Prework 8.2.18_Part3.pdf
Hours Lost Due to Work Related Illness and Injury 146 hours 0 hours
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PDF icon Zoo LouieStat Prework 8.2.18_Part4.pdf
Lost Time Injury Rate 0.40 0.00
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PDF icon Zoo LouieStat Prework 8.2.18_Part5.pdf
Zoo KPIs
Measure Current Level Goal Level YTD Status PDF
School Group Attendance 51,810 guests 51,100 guests
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PDF icon Zoo LouieStat Prework 8.2.18_Part8.pdf
Animal Presentations 94.00 presentations 85.00 presentations
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PDF icon Zoo LouieStat Prework 8.2.18_Part10.pdf
Revenue $ 10,357,354 $ 12,073,000
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PDF icon Zoo LouieStat Prework 8.2.18_Part6.pdf
Attendance 765,588 guests 873,700 guests
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PDF icon Zoo LouieStat Prework 8.2.18_Part7.pdf
Education Program Attendance 6,629 students 18,200 students
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PDF icon Zoo LouieStat Prework 8.2.18_Part9.pdf

Legend

  • Performance Meets Goal
  • Performance Approaching Goal
  • Performance Off Goal
  • Non-Scored / Informational
  • Goal Not Set