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Louisville Zoo

theZoo Louisville
Our Mission

To better the bond between people and our planet by providing excellent care for animals, a great experience for visitors and leadership in conservation education.

Performance Improvement Summary

The Louisville Zoo was on boarded to LouieStat in 2013, and has made great strides along their performance journey over this time period.  The Zoo continues to track and monitor a variety of indicators, such as school group attendance and the completion rate of animal demonstrations. As part of their strategic planning and improvement efforts, the Zoo is continuously looking for new ways to measure their critical business processes in a way that is most meaningful. 

Worth noting is the Zoo’s low amount of hours not worked and lost time injuries, which are consistently below Louisville Metro’s benchmark. This performance speaks to the work the Zoo has done to develop and ensure an environment and culture of health and safety for its employees and guests. Also noteworthy is the increase in the education programming’s Summer Safari Day Camp attendance. The Zoo saw the highest camp attendance in the history of the program in 2015--a 40% increase from the prior year, mostly due to improvements that were made to the program to better fit guests’ needs. These types of improvements and more will continue at the Zoo as they learn more from performance management and make improvements based on their data and strategy. 

Statistics Archive

Metrics

Enterprise KPIs
Measure Current Level Goal Level YTD Statussort descending PDF
Hours Not Worked 7,454 hours 8,561 hours
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PDF icon Zoo LouieStat KPI Report 6.29.17_Part6.pdf
Employees w/ High Sick Leave Consumption 19 employees 20 employees
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PDF icon Zoo LouieStat KPI Report 6.29.17_Part7.pdf
Dollars Spent on Overtime $ 221,815 TBD
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PDF icon Zoo LouieStat KPI Report 6.29.17_Part4.pdf
Overtime Hours Paid 9,102 hours TBD
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PDF icon Zoo LouieStat KPI Report 6.29.17_Part5.pdf
Turnover Rate 7 % TBD
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PDF icon Zoo LouieStat KPI Report 6.29.17_Part10.pdf
Hours Lost Due to Work Related Illness and Injury 16 hours 0 hours
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PDF icon Zoo LouieStat KPI Report 6.29.17_Part8.pdf
Lost Time Injury Rate 0.13 0.00
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PDF icon Zoo LouieStat KPI Report 6.29.17_Part9.pdf
Zoo KPIs
Measure Current Level Goal Level YTD Statussort descending PDF
Revenue $ 12,399,967 $ 11,203,525
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PDF icon Zoo LouieStat KPI Report 6.29.17_Part11.pdf
School Field Trip Attendance 56,736 students 55,942 students
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PDF icon Zoo LouieStat KPI Report 6.29.17_Part13.pdf
Animal Presentations 91 presentations 85 presentations
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PDF icon Zoo LouieStat KPI Report 6.29.17_Part14.pdf
Education Program Attendance 30,168 students 13,683 students
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PDF icon Zoo LouieStat KPI Report 6.29.17_Part15.pdf
Attendance 860,635 guests 874,000 guests
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PDF icon Zoo LouieStat KPI Report 6.29.17_Part12.pdf

Legend

  • Performance Meets Goal
  • Performance Approaching Goal
  • Performance Off Goal
  • Non-Scored / Informational
  • Goal Not Set