The mission of the Office of Management & Budget is to ensure the fiscal integrity of Louisville Metro Government and to provide the highest level of services to our customers.

Performance Improvement Summary

The Office of Management & Budget’s (OMB) performance improvement portfolio includes the following interdependent core areas: Metro financial management and customer service provided to support internal Metro agencies and to serve external constituents. The following are highlights of accomplishments achieved through improvement initiatives in each of the aforementioned areas.

Metro Financial Management:

• Alignment of recurring revenues and expenditures to achieve a structurally balanced budget

Customer Service:

• Revamping of the procurement process and supporting technology, one outcome being an improved fiscal year end closing process

Additionally, OMB has implemented a number of practices that support integration of performance improvement in the agency’s culture through which positive outcomes will be continuous and sustainable. Examples include the following:

• Implementation of a Facilities Dashboard to monitor the useful life of building systems and inform prioritization of capital improvements to maximize resources
• Launch of a Revenue Commission Online Customer Service Survey to generate recommended improvements to services

The OMB Management Team looks forward to carrying momentum forward into the upcoming planning cycle/new fiscal year by refreshing their strategy; identifying new, and further advancing established, improvement initiatives; and pursuing opportunities to further expand Metro’s culture of improvement and innovation through the work of the agency.