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PARC

Our Mission

The Parking Authority of River City (PARC) provides public parking to meet the existing and future needs of the community. With 15 garages and 6 lots in and around the central business district, totaling more than 11,000 off-street and 5,000 on-street spaces, PARC ensures its operations are run in an efficient, safe, convenient, and user-friendly manner.

Performance Improvement Summary

PARC joined the LouieStat program in June of 2013.  Over its continuous improvement journey, PARC has consistently raised the bar on the goals and targets it sets for itself. 

Most recently, PARC partnered with Bloomberg Philanthropies What Works Cities Behavioral Insights Team (BIT) to improve their parking ticket debt collection rate. Using BIT’s experience, a new citation letter was developed that made the process of paying citations easier for citizens. The changes made are expected to result in an additional $100,000 a year from citations.

Statistics Archive

Metrics

PARC KPIs
Measuresort descending Current Level Goal Level YTD Status PDF
Capital Project Management $ 2,111,795 $ 3,121,000
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PDF icon Forum 13 KPI 09_21_17_Part11.pdf
On-Street Parking Citation Revenue $ 1,912,677 $ 1,768,400
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PDF icon Forum 13 KPI 09_21_17_Part7.pdf
Operating Revenue $ 20,410,376 $ 19,935,866
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PDF icon Forum 13 KPI 09_21_17_Part9.pdf
Vehicles Break-ins in PARC Facilities 29 Break-ins 0 Break-ins
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PDF icon Forum 13 KPI 09_21_17_Part10.pdf
Enterprise KPIs
Measuresort descending Current Level Goal Level YTD Status PDF
Dollars Spent on Overtime $ 17,997 $ 24,835
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PDF icon Forum 13 KPI 09_21_17 3.pdf
Employees w/ High Sick Leave Consumption 4 employees 2 employees
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PDF icon Forum 13 KPI 09_21_17_Part3.pdf
Hours Lost Due to Work Related Illness and Injury 0 hours 655 hours
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PDF icon Forum 13 KPI 09_21_17_Part4.pdf
Lost Time Injury Rate 0.00 1.80
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PDF icon Forum 13 KPI 09_21_17_Part5.pdf
Turnover Rate 12 % 20 %
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PDF icon Forum 13 KPI 09_21_17_Part6.pdf

Legend

  • Performance Meets Goal
  • Performance Approaching Goal
  • Performance Off Goal
  • Non-Scored / Informational
  • Goal Not Set