Louisville Metro Department of Animal Services has a fundamental mission to protect public health and safety, ensure the humane treatment of animals and to provide quality, professional service to the public.
Performance Improvement Summary
Metro Animals Services’ (MAS) mission is to protect public health and safety, ensure the humane treatment of animals and provide quality, professional service to the public. LMAS will serve as an authority in animal welfare by creating and preserving a safe and humane community for both people and animals.
MAS has worked hard to improve their Live Release Rate. In 2013, the average Live Release Rate was 68%. Today, MAS is consistently reaching over 80% by reducing intake by educating and offering assistance to pet owners and by focusing on positive outcomes for animals such as adoption. The number of animals MAS adopts out has been increasing each year for the past 3 years and is on pace to continue this trend.
| Measure | Current Level | Goal Level | YTD Status | ||
|---|---|---|---|---|---|
| Dollars Spent on Overtime | $ 106,062 | $ 109,876 |
G |
 MAS LouieStat KPI Report 10.30.18.pdf |
|
| Overtime Hours Paid | 4,491 hours | 2,599 hours |
R |
MAS LouieStat KPI Report 10.30.18_Part4.pdf |
|
| Hours Not Worked | 5,585 hours | 5,200 hours |
Y |
MAS LouieStat KPI Report 10.30.18_Part5.pdf |
|
| Hours Lost Due to Work Related Illness and Injury | 87 hours | 0 hours |
R |
MAS LouieStat KPI Report 10.30.18_Part6.pdf |
|
| Lost Time Injury Rate | 2.75 | 3.24 |
G |
MAS LouieStat KPI Report 10.30.18_Part7.pdf |
| Measure | Current Level | Goal Level | YTD Status | ||
|---|---|---|---|---|---|
| Surgeries Performed | 3,448 Surgeries | TBD Surgeries |
M |
MAS LouieStat KPI Report 10.30.18_Part12.pdf |
|
| Licenses Issued | 53,541 licenses | 64,069 licenses |
R |
MAS LouieStat KPI Report 10.30.18_Part10.pdf |
|
| Intake | 8,122 animals | TBD animals |
M |
MAS LouieStat KPI Report 10.30.18_Part9.pdf |
|
| Live Release Rate | 93 % | 90 % |
G |
MAS LouieStat KPI Report 10.30.18_Part8.pdf |
|
| Priority 1 Calls Not Responded to within 60 minutes | 2 % | 5 % |
G |
MAS LouieStat KPI Report 10.30.18_Part11.pdf |
Daro Mott
Chief of Performance Improvement
Kaci Grant
Senior Performance Coach