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Metro Animal Services

Department of Animal Services
Our Mission

Louisville Metro Department of Animal Services has a fundamental mission to protect public health and safety, ensure the humane treatment of animals and to provide quality, professional service to the public.

Performance Improvement Summary

Metro Animals Services’ (MAS) mission is to protect public health and safety, ensure the humane treatment of animals and provide quality, professional service to the public. LMAS will serve as an authority in animal welfare by creating and preserving a safe and humane community for both people and animals.

MAS has worked hard to improve their Live Release Rate. In 2013, the average Live Release Rate was 68%. Today, MAS is consistently reaching over 80% by reducing intake by educating and offering assistance to pet owners and by focusing on positive outcomes for animals such as adoption. The number of animals MAS adopts out has been increasing each year for the past 3 years and is on pace to continue this trend.

Statistics Archive

Metrics

MAS KPIs
Measure Current Level Goal Level YTD Statussort descending PDF
Priority 1 Calls Not Responded to within 60 minutes 0 % 0 %
G
PDF icon MAS LouieStat KPI Report 10.26.17_Part11.pdf
Live Release Rate 90 % 90 %
G
PDF icon MAS LouieStat KPI Report 10.26.17_Part8.pdf
Intake 7,431 animals TBD
N
PDF icon MAS LouieStat KPI Report 10.26.17_Part9.pdf
Licenses Issued 62,203 licenses 69,874 licenses
R
PDF icon MAS LouieStat KPI Report 10.26.17_Part10.pdf
Enterprise KPIs
Measure Current Level Goal Level YTD Statussort descending PDF
Lost Time Injury Rate 1.81 3.24
G
PDF icon MAS LouieStat KPI Report 10.26.17_Part6.pdf
Turnover Rate 24 % TBD
M
PDF icon MAS LouieStat KPI Report 10.26.17_Part7.pdf
Dollars Spent on Overtime $ 110,821 $ 93,496
R
PDF icon MAS LouieStat KPI Report 10.26.17_Part1.pdf
Overtime Hours Paid 4,771 hours 2,677 hours
R
PDF icon MAS LouieStat KPI Report 10.26.17_Part2.pdf
Employees w/ High Sick Leave Consumption 21 employees 11 employees
R
PDF icon MAS LouieStat KPI Report 10.26.17_Part4.pdf
Hours Lost Due to Work Related Illness and Injury 80 hours 0 hours
R
PDF icon MAS LouieStat KPI Report 10.26.17_Part5.pdf
Hours Not Worked 5,203 hours 5,200 hours
Y
PDF icon MAS LouieStat KPI Report 10.26.17_Part3.pdf

Legend

  • Performance Meets Goal
  • Performance Approaching Goal
  • Performance Off Goal
  • Non-Scored / Informational
  • Goal Not Set