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Metro Animal Services

Department of Animal Services
Our Mission

Louisville Metro Department of Animal Services has a fundamental mission to protect public health and safety, ensure the humane treatment of animals and to provide quality, professional service to the public.

Performance Improvement Summary

Metro Animals Services’ (MAS) mission is to protect public health and safety, ensure the humane treatment of animals and provide quality, professional service to the public. LMAS will serve as an authority in animal welfare by creating and preserving a safe and humane community for both people and animals.

MAS has worked hard to improve their Live Release Rate. In 2013, the average Live Release Rate was 68%. Today, MAS is consistently reaching over 80% by reducing intake by educating and offering assistance to pet owners and by focusing on positive outcomes for animals such as adoption. The number of animals MAS adopts out has been increasing each year for the past 3 years and is on pace to continue this trend.

Statistics Archive

Metrics

MAS KPIs
Measuresort descending Current Level Goal Level YTD Status PDF
Adoptions 2,522 animals 2,269 animals
G
PDF icon MAS LouieStat 23 KPI Report 5.11.17 - Copy_Part13.pdf
Licenses Issued 66,279 licenses 72,913 licenses
R
PDF icon MAS LouieStat 23 KPI Report 5.11.17 - Copy_Part14.pdf
Live Release Rate Not Including Owner Surrender Euthenasia 86 % 90 %
Y
PDF icon MAS LouieStat 23 KPI Report 5.11.17 - Copy_Part11.pdf
Priority 1 Calls Not Responded to within 60 minutes 12 % 13 %
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PDF icon MAS LouieStat 23 KPI Report 5.11.17 - Copy_Part15.pdf
Transfers and Transports 1,734 Animals 1,821 Animals
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PDF icon MAS LouieStat 23 KPI Report 5.11.17 - Copy_Part12.pdf
Enterprise KPIs
Measuresort descending Current Level Goal Level YTD Status PDF
Dollars Spent on Overtime $ 109,608 $ 90,024
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PDF icon MAS LouieStat 23 KPI Report 5.11.17 - Copy_Part4.pdf
Employees w/ High Sick Leave Consumption 18 employees 11 employees
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PDF icon MAS LouieStat 23 KPI Report 5.11.17 - Copy_Part7.pdf
Hours Lost Due to Work Related Illness and Injury 1,676 hours 2,632 hours
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PDF icon MAS LouieStat 23 KPI Report 5.11.17 - Copy_Part8.pdf
Hours Not Worked 6,849 hours 5,200 hours
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PDF icon MAS LouieStat 23 KPI Report 5.11.17 - Copy_Part6.pdf
Lost Time Injury Rate 3.62 3.24
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PDF icon MAS LouieStat 23 KPI Report 5.11.17 - Copy_Part9.pdf
Overtime Hours Paid 4,786 hours 2,484 hours
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PDF icon MAS LouieStat 23 KPI Report 5.11.17 - Copy_Part5.pdf
Turnover Rate 26 % TBD
M
PDF icon MAS LouieStat 23 KPI Report 5.11.17 - Copy_Part10.pdf

Legend

  • Performance Meets Goal
  • Performance Approaching Goal
  • Performance Off Goal
  • Non-Scored / Informational
  • Goal Not Set