Manage Content

Metro Animal Services

Department of Animal Services
Our Mission

Louisville Metro Department of Animal Services has a fundamental mission to protect public health and safety, ensure the humane treatment of animals and to provide quality, professional service to the public.

Performance Improvement Summary

Metro Animals Services’ (MAS) mission is to protect public health and safety, ensure the humane treatment of animals and provide quality, professional service to the public. LMAS will serve as an authority in animal welfare by creating and preserving a safe and humane community for both people and animals.

MAS has worked hard to improve their Live Release Rate. In 2013, the average Live Release Rate was 68%. Today, MAS is consistently reaching over 80% by reducing intake by educating and offering assistance to pet owners and by focusing on positive outcomes for animals such as adoption. The number of animals MAS adopts out has been increasing each year for the past 3 years and is on pace to continue this trend.

Statistics Archive

Metrics

MAS KPIs
Measure Current Level Goal Level YTD Statussort descending PDF
Intake 7,626 animals 7,651 animals
G
PDF icon MAS LouieStat KPI Report 02.23.17 Forum 22_Part13.pdf
Adoptions 2,423 animals 2,183 animals
G
PDF icon MAS LouieStat KPI Report 02.23.17 Forum 22_Part16.pdf
Priority 1 Calls Not Responded to within 60 minutes 2 % 2 %
G
PDF icon MAS LouieStat KPI Report 02.23.17 Forum 22_Part18.pdf
Transfers and Transports 1,764 Animals 1,952 Animals
R
PDF icon MAS LouieStat KPI Report 02.23.17 Forum 22_Part14.pdf
Licenses Issued 64,810 licenses 73,505 licenses
R
PDF icon MAS LouieStat KPI Report 02.23.17 Forum 22_Part17.pdf
Live Release Rate Not Including Owner Surrender Euthenasia 85 % 90 %
Y
PDF icon MAS LouieStat KPI Report 02.23.17 Forum 22_Part12.pdf
Return to Owner 829 animals 878 animals
Y
PDF icon MAS LouieStat KPI Report 02.23.17 Forum 22_Part15.pdf
Enterprise KPIs
Measure Current Level Goal Level YTD Statussort descending PDF
Turnover Rate 26 % TBD
M
PDF icon MAS LouieStat KPI Report 02.23.17 Forum 22_Part10.pdf
Dollars Spent on Overtime $ 111,230 $ 87,048
R
PDF icon MAS LouieStat KPI Report 02.23.17 Forum 22_Part4.pdf
Overtime Hours Paid 4,879 hours 2,444 hours
R
PDF icon MAS LouieStat KPI Report 02.23.17 Forum 22_Part5.pdf
Hours Not Worked 8,318 hours 5,182 hours
R
PDF icon MAS LouieStat KPI Report 02.23.17 Forum 22_Part6.pdf
Employees w/ High Sick Leave Consumption 19 employees 11 employees
R
PDF icon MAS LouieStat KPI Report 02.23.17 Forum 22_Part7.pdf
Hours Lost Due to Work Related Illness and Injury 2,651 hours 0 hours
R
PDF icon MAS LouieStat KPI Report 02.23.17 Forum 22_Part8.pdf
Lost Time Injury Rate 3.99 3.24
R
PDF icon MAS LouieStat KPI Report 02.23.17 Forum 22_Part9.pdf

Legend

  • Performance Meets Goal
  • Performance Approaching Goal
  • Performance Off Goal
  • Non-Scored / Informational
  • Goal Not Set