The Louisville Free Public Library's mission is to provide the people of Louisville Metro with the broadest possible access to knowledge, ideas and information, and to support them in their pursuit of learning.
Performance Improvement Summary
Through continuous improvement efforts, the Library has reduced its hours lost due to work related injury or illness substantially; with a goal of 4,937 hours, the Library is only totaling 824 hours for the past year. The Library has also made progress toward reducing overtime; the goal for the past year was $38,896, however, actual overtime expenditures were only $5,453. While the number of certificates earned through Lynda.com over the past year is a little below the goal, the Library has seen the number go up to 97 certificates in December of 2015, surpassing the monthly goal of 90 certificates.
The Library continues its performance improvement initiatives and is currently using the Six Sigma methodology to better its “holds” process. Through this Six Sigma project, the Library hopes to make the process for reserving items more streamlined and efficient, with faster item delivery times between branches. This will ultimately result in increased citizen satisfaction. The Library is also focused on initiatives to increase the total number of library card holders.
Measure | Current Level | Goal Level |
YTD Status![]() |
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Hours Lost Due to Work Related Illness and Injury | 192 hours | 5,166 hours |
G |
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Lost Time Injury Rate | 0.45 | 1.50 |
G |
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Hours Not Worked | 23,807 hours | 15,498 hours |
R |
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Dollars Spent on Overtime | $ 6,419 | $ 5,400 |
R |
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Overtime Hours Paid | 284 hours | 231 hours |
R |
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Measure | Current Level | Goal Level |
YTD Status![]() |
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---|---|---|---|---|---|
Program Attendance | 321,013 patrons | 315,933 patrons |
G |
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Computer Software Standards Compliance | 4,436 Computers | 12,892 Computers |
R |
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Salary Compression | 24 Supervising Librarians | 18 Supervising Librarians |
R |
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Population per Staff FTE | 3,039 Residents | 1,651 Residents |
R |
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Library Square Feet per Capita | 0.47 Square Feet | 0.55 Square Feet |
R |
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Library Holdings per Capita | 1.95 Items | 2.85 Items |
R |
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Materials Expenditure per Capita | $ 2.88 | $ 7.03 |
R |
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Total Door Count | 2,550,816 visitors | 2,839,788 visitors |
R |
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Lynda.com Metro Certificates Earned | 1,619 Certificates | 1,988 Certificates |
R |
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Lynda.com Total Videos Viewed | 130,652 | 144,0930 |
Y |
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eBook Circulation | 634,113 items | 635,214 items |
Y |
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Webpage Visits | 4,101,813 Visits | 4,494,432 Visits |
Y |
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Monthly Active Cardholders Count | 250,894 Active Patrons | 267,183 Active Patrons |
Y |
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Computer Software Standards Compliance | 770 Computers | 800 Computers |
Y |
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Computer Software Standards Compliance | 770 Computers | 800 Computers |
Y |
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Total Circulation | 3,732,123 items | 3,800,528 items |
Y |
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Monthly Active Cardholders Count | 548,063 Active Patrons | 579,434 Active Patrons |
Y |
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Cardholders Count | 49 cardholders | 50 cardholders |
Y |
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Lynda.com Active Metro Users | 6,218 Users | 6,402 Users |
Y |
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