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Louisville Free Public Library

Our Mission

The Louisville Free Public Library's mission is to provide the people of Louisville Metro with the broadest possible access to knowledge, ideas and information, and to support them in their pursuit of learning.

Performance Improvement Summary

Through continuous improvement efforts, the Library has reduced its hours lost due to work related injury or illness substantially; with a goal of 4,937 hours, the Library is only totaling 824 hours for the past year. The Library has also made progress toward reducing overtime; the goal for the past year was $38,896, however, actual overtime expenditures were only $5,453. While the number of certificates earned through Lynda.com over the past year is a little below the goal, the Library has seen the number go up to 97 certificates in December of 2015, surpassing the monthly goal of 90 certificates.

The Library continues its performance improvement initiatives and is currently using the Six Sigma methodology to better its “holds” process. Through this Six Sigma project, the Library hopes to make the process for reserving items more streamlined and efficient, with faster item delivery times between branches. This will ultimately result in increased citizen satisfaction. The Library is also focused on initiatives to increase the total number of library card holders.

Statistics Archive

Metrics

Enterprise KPIs
Measure Current Level Goal Level YTD Status PDF
Dollars Spent on Overtime $ 6,419 $ 5,400
R
PDF icon Library Louiestat KPI Report Forum 21 10.02.18_Part4.pdf
Overtime Hours Paid 284 hours 231 hours
R
PDF icon Library Louiestat KPI Report Forum 21 10.02.18_Part5.pdf
Hours Not Worked 23,807 hours 15,498 hours
R
PDF icon Library Louiestat KPI Report Forum 21 10.02.18_Part6.pdf
Hours Lost Due to Work Related Illness and Injury 192 hours 5,166 hours
G
PDF icon Library Louiestat KPI Report Forum 21 10.02.18_Part7.pdf
Lost Time Injury Rate 0.45 1.50
G
PDF icon Library Louiestat KPI Report Forum 21 10.02.18_Part8.pdf
Library KPIs
Measure Current Level Goal Level YTD Status PDF
Lynda.com Metro Certificates Earned 1,619 Certificates 1,988 Certificates
R
PDF icon Library Louiestat KPI Report Forum 21 10.02.18_Part25.pdf
Lynda.com Active Metro Users 6,218 Users 6,402 Users
Y
PDF icon Library Louiestat KPI Report Forum 21 10.02.18_Part23.pdf
Computer Software Standards Compliance 4,436 Computers 12,892 Computers
R
PDF icon Library Louiestat KPI Report Forum 21 10.02.18_Part26.pdf
Lynda.com Total Videos Viewed 130,652 144,0930
Y
PDF icon Library Louiestat KPI Report Forum 21 10.02.18_Part24.pdf
Webpage Visits 4,101,813 Visits 4,494,432 Visits
Y
PDF icon Library Louiestat KPI Report Forum 21 10.02.18_Part27.pdf
Salary Compression 24 Supervising Librarians 18 Supervising Librarians
R
PDF icon Library Louiestat KPI Report Forum 21 10.02.18_Part11.pdf
Computer Software Standards Compliance 770 Computers 800 Computers
Y
PDF icon Library Louiestat KPI Report Forum 21 10.02.18_Part10.pdf
Monthly Active Cardholders Count 250,894 Active Patrons 267,183 Active Patrons
Y
PDF icon Library Louiestat KPI Report Forum 21 10.02.18_Part17.pdf
Population per Staff FTE 3,039 Residents 1,651 Residents
R
PDF icon Library Louiestat KPI Report Forum 21 10.02.18_Part12.pdf
Computer Software Standards Compliance 770 Computers 800 Computers
Y
PDF icon Library Louiestat KPI Report Forum 21 10.02.18_Part10.pdf
Library Square Feet per Capita 0.47 Square Feet 0.55 Square Feet
R
PDF icon Library Louiestat KPI Report Forum 21 10.02.18_Part13.pdf
Library Holdings per Capita 1.95 Items 2.85 Items
R
PDF icon Library Louiestat KPI Report Forum 21 10.02.18_Part15.pdf
Monthly Active Cardholders Count 548,063 Active Patrons 579,434 Active Patrons
Y
PDF icon Library Louiestat KPI Report Forum 21 10.02.18_Part18.pdf
Materials Expenditure per Capita $ 2.88 $ 7.03
R
PDF icon Library Louiestat KPI Report Forum 21 10.02.18_Part16.pdf
eBook Circulation 634,113 items 635,214 items
Y
PDF icon Library Louiestat KPI Report Forum 21 10.02.18_Part9.pdf
Cardholders Count 49 cardholders 50 cardholders
Y
PDF icon Library Louiestat KPI Report Forum 21 10.02.18_Part19.pdf
Program Attendance 321,013 patrons 315,933 patrons
G
PDF icon Library Louiestat KPI Report Forum 21 10.02.18_Part21.pdf
Total Circulation 3,732,123 items 3,800,528 items
Y
PDF icon Library Louiestat KPI Report Forum 21 10.02.18_Part14.pdf
Total Door Count 2,550,816 visitors 2,839,788 visitors
R
PDF icon Library Louiestat KPI Report Forum 21 10.02.18_Part20.pdf

Legend

  • Performance Meets Goal
  • Performance Approaching Goal
  • Performance Off Goal
  • Non-Scored / Informational
  • Goal Not Set