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Louisville Free Public Library

Our Mission

The Louisville Free Public Library's mission is to provide the people of Louisville Metro with the broadest possible access to knowledge, ideas and information, and to support them in their pursuit of learning.

Performance Improvement Summary

Through continuous improvement efforts, the Library has reduced its hours lost due to work related injury or illness substantially; with a goal of 4,937 hours, the Library is only totaling 824 hours for the past year. The Library has also made progress toward reducing overtime; the goal for the past year was $38,896, however, actual overtime expenditures were only $5,453. While the number of certificates earned through Lynda.com over the past year is a little below the goal, the Library has seen the number go up to 97 certificates in December of 2015, surpassing the monthly goal of 90 certificates.

The Library continues its performance improvement initiatives and is currently using the Six Sigma methodology to better its “holds” process. Through this Six Sigma project, the Library hopes to make the process for reserving items more streamlined and efficient, with faster item delivery times between branches. This will ultimately result in increased citizen satisfaction. The Library is also focused on initiatives to increase the total number of library card holders.

Statistics Archive

Metrics

Library KPIs
Measure Current Level Goal Level YTD Statussort descending PDF
Preschool Literacy Program Attendance 62,747 Attendees 57,132 Attendees
G
PDF icon Library LouieStat KPI Report Forum 17 06-01-17_Part12.pdf
Edge Initiative Implementation 710 points 710 points
G
PDF icon Library LouieStat KPI Report Forum 17 06-01-17_Part13.pdf
Lifelong Learning Program Attendance 28,565 attendees 24,000 attendees
G
PDF icon Library LouieStat KPI Report Forum 17 06-01-17_Part15.pdf
Digital Items Added to Inventory 8,830 items 7,834 items
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PDF icon Library LouieStat KPI Report Forum 17 06-01-17_Part17.pdf
Program Attendance 318,401 patrons 315,729 patrons
G
PDF icon Library LouieStat KPI Report Forum 17 06-01-17_Part23.pdf
Program Count 12,170 programs 11,811 programs
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PDF icon Library LouieStat KPI Report Forum 17 06-01-17_Part24.pdf
Salary Compression 23 Supervising Librarians 18 Supervising Librarians
R
PDF icon Library LouieStat KPI Report Forum 17 06-01-17_Part14.pdf
Total Circulation 3,792,491 items 4,315,010 items
R
PDF icon Library LouieStat KPI Report Forum 17 06-01-17_Part18.pdf
Monthly Active Cardholders Count 585,125 Active Patrons 617,424 Active Patrons
Y
PDF icon Library LouieStat KPI Report Forum 17 06-01-17_Part20.pdf
Patron Ratio 47 % 50 %
Y
PDF icon Library LouieStat KPI Report Forum 17 06-01-17_Part21.pdf
Total Door Count 2,829,731 visitors 3,129,693 visitors
Y
PDF icon Library LouieStat KPI Report Forum 17 06-01-17_Part22.pdf
Lynda.com Active Total Users 6,024 Users 6,152 Users
Y
PDF icon Library LouieStat KPI Report Forum 17 06-01-17_Part25.pdf
Lynda.com Total Videos Viewed 127,204 134,410
Y
PDF icon Library LouieStat KPI Report Forum 17 06-01-17_Part26.pdf
Lynda.com Total Certificates Earned 2,040 Certificates 2,109 Certificates
Y
PDF icon Library LouieStat KPI Report Forum 17 06-01-17_Part27.pdf
eBook Circulation 589,474 items 595,256 items
Y
PDF icon Library LouieStat KPI Report Forum 17 06-01-17_Part11.pdf
Adult Reading Programs Offered 325 programs 328 programs
Y
PDF icon Library LouieStat KPI Report Forum 17 06-01-17_Part16.pdf
Cardholders Count 362,659 cardholders 374,815 cardholders
Y
PDF icon Library LouieStat KPI Report Forum 17 06-01-17_Part19.pdf
Enterprise KPIs
Measure Current Level Goal Level YTD Statussort descending PDF
Hours Lost Due to Work Related Illness and Injury 1,641 hours 5,109 hours
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PDF icon Library LouieStat KPI Report Forum 17 06-01-17_Part8.pdf
Turnover Rate 13 % 13 %
G
PDF icon Library LouieStat KPI Report Forum 17 06-01-17_Part10.pdf
Hours Not Worked 22,445 hours 15,328 hours
R
PDF icon Library LouieStat KPI Report Forum 17 06-01-17_Part6.pdf
Employees w/ High Sick Leave Consumption 50 employees 40 employees
R
PDF icon Library LouieStat KPI Report Forum 17 06-01-17_Part7.pdf
Lost Time Injury Rate 2.01 1.50
R
PDF icon Library LouieStat KPI Report Forum 17 06-01-17_Part9.pdf
Dollars Spent on Overtime $ 6,659 $ 4,004
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PDF icon Library LouieStat KPI Report Forum 17 06-01-17_Part4.pdf
Overtime Hours Paid 323 hours 221 hours
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PDF icon Library LouieStat KPI Report Forum 17 06-01-17_Part5.pdf

Legend

  • Performance Meets Goal
  • Performance Approaching Goal
  • Performance Off Goal
  • Non-Scored / Informational
  • Goal Not Set