Louisville Division of Fire serves the community by providing Quality Fire Prevention, Environmental Protection and Emergency Services.

Performance Improvement Summary

The Louisville Fire department (LFD) began participation in the LouieStat process in 2012 as a part of the first group of departments to be on boarded to the program. With their continued participation, LFD is now tracking a whole host of key performance indicators that are tied to their critical business processes--everything from the arson and case clearance rate to response times for structure fires and medical runs.

Using a continuous improvement lens, LFD has examined response times and employee sick leave consumption, and in doing so, they have made targeted improvements in these areas through the use of a problem solving framework.

Also worth noting is LFD’s progress towards increasing and improving their fire safety inspections. Using a predictive analytic model, LFD is currently piloting a new way of prioritizing home inspections based on risk that will help identify those areas of the city at most risk of not having a working smoke alarm.

This type of work will continue at LFD, and serve as an example to other agencies, as they learn more from performance management and make improvements based on data and empirical information.