Louisville Division of Fire serves the community by providing Quality Fire Prevention, Environmental Protection and Emergency Services.
Performance Improvement Summary
The Louisville Fire department (LFD) began participation in the LouieStat process in 2012 as a part of the first group of departments to be on boarded to the program. With their continued participation, LFD is now tracking a whole host of key performance indicators that are tied to their critical business processes--everything from the arson and case clearance rate to response times for structure fires and medical runs.
Using a continuous improvement lens, LFD has examined response times and employee sick leave consumption, and in doing so, they have made targeted improvements in these areas through the use of a problem solving framework.
This type of work will continue at LFD, and serve as an example to other agencies, as they learn more from performance management and make improvements based on data and empirical information.
Measure |
Current Level | Goal Level | YTD Status | ||
|---|---|---|---|---|---|
| Building/Business Inspections | 5664 inspections | 7530 inspections |
R |
 Fire KPI Report 11.15.2018_Part9.pdf |
|
| Civilian Fire Injuries | 16 injuries | 16.8 injuries |
G |
Fire KPI Report 11.15.2018_Part7.pdf |
|
| Medical Incidents Effective Response Force | 27 % | 10 % |
R |
Fire KPI Report 11.15.2018_Part12.pdf |
|
| Structure Fire Effective Response Force | 16 % | 10 % |
R |
Fire KPI Report 11.15.2018_Part11.pdf |
|
| Structure Fire First Unit Response | 12 % | 10 % |
R |
Fire KPI Report 11.15.2018_Part10.pdf |
|
| Suppression Inspections | 8143 Inspections | 14580 Inspections |
R |
Fire KPI Report 11.15.2018_Part8.pdf |
|
Measure |
Current Level | Goal Level | YTD Status | ||
|---|---|---|---|---|---|
| Dollars Spent on Overtime | $ 1349527 | $ 971909 |
R |
Fire KPI Report 11.15.2018_Part1.pdf |
|
| Hours Lost Due to Work Related Illness and Injury | 20473 hours | 15262 hours |
R |
Fire KPI Report 11.15.2018_Part4.pdf |
|
| Hours Not Worked | 62286 hours | 58660 hours |
Y |
Fire KPI Report 11.15.2018_Part3.pdf |
|
| Lost Time Injury Rate | 6.39 | 6.50 |
G |
Fire KPI Report 11.15.2018_Part5.pdf |
|
| Overtime Hours Paid | 50281 hours | 46454 hours |
Y |
Fire KPI Report 11.15.2018_Part2.pdf |
|
| Suppression Employees w/ High Sick Leave Consumption | 3.39 employees | 3 employees |
R |
Fire KPI Report 11.15.2018_Part6.pdf |