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Emergency Services

Our Mission

The mission of Louisville Emergency Services is to provide high quality and compassionate emergency and non-emergency response to the citizens and visitors of Louisville Metro and its local, state and regional partners in order to achieve the most favorable outcomes for people, property and the environment.

Performance Improvement Summary

The newly re-organized (February 2015) department of Emergency Services (ES) now encompasses the performance work of the Emergency Medical Services, Emergency Management, MetroSafe and MetroCall 311. ES continues to track and monitor its key businesses processes, such as 911 communications and emergency patient care management.  ES can now also holistically examine the process for an emergency medical call for service, reporting response time and examining quality from call start to medical transport.

Worth noting is ES’ progress towards driving down their lost time injury rate. Although the most current report has a yellow light, it is important to note that the goal has been steadily lowered as the department has embraced the philosophy of continuous improvement. The initial (2014) goal of a LTI Rate of 20 has been lowered to a goal of 8 in 2016. Another metric of note is the MetroCall Abandon Rate, which though red for being off their goal of 5%, has shown significant improvement from a high of 55% to an average of 18% abandonment. This aggressive goal setting will continue in ES as they learn more from performance management and make improvements based on empirical information.

Statistics Archive

Metrics

Enterprise KPIs
Measure Current Level Goal Level YTD Status PDF
Dollars Spent on Overtime $ 4,082,795 $ 3,717,328
Y
PDF icon LouieStat KPI Report Emergency Services 10.18.18_Part5.pdf
Overtime Hours Paid 135,542 hours 122,292 hours
R
PDF icon LouieStat KPI Report Emergency Services 10.18.18_Part6.pdf
Hours Not Worked 48,952 hours 45,674 hours
Y
PDF icon LouieStat KPI Report Emergency Services 10.18.18_Part7.pdf
Hours Lost Due to Work Related Illness and Injury 4,173 hours 4,366 hours
G
PDF icon LouieStat KPI Report Emergency Services 10.18.18_Part8.pdf
Lost Time Injury Rate 12.80 8.00
R
PDF icon LouieStat KPI Report Emergency Services 10.18.18_Part9.pdf
Emergency Services
Measure Current Level Goal Level YTD Status PDF
Intubations-Non-Success Rate 19 % 25 %
G
PDF icon LouieStat KPI Report Emergency Services 10.18.18_Part20.pdf
EMS Echo Level - Hello to Hello - 720 Seconds 19 % 15 %
Y
PDF icon LouieStat KPI Report Emergency Services 10.18.18_Part18.pdf
NCIC Validations - Clear, No Contact Rate 15 % 10 %
Y
PDF icon LouieStat KPI Report Emergency Services 10.18.18_Part22.pdf
Community Preparedness Training 47,937 Participants 26,400 Participants
G
PDF icon LouieStat KPI Report Emergency Services 10.18.18_Part10.pdf
LMPD Priority 1 Pickup to Dispatch - 90 Seconds 36 % 30 %
Y
PDF icon LouieStat KPI Report Emergency Services 10.18.18_Part16.pdf
MetroCall 311 Abandoned Call Rate 16 % 8 %
Y
PDF icon LouieStat KPI Report Emergency Services 10.18.18_Part11.pdf
Fire High Priority Calls - Pickup to Dispatch w/in 60 Seconds 47 % 40 %
Y
PDF icon LouieStat KPI Report Emergency Services 10.18.18_Part17.pdf
911 Calls Not Answered w/in 10 Seconds - Busiest Hour of Day 15 % 10 %
Y
PDF icon LouieStat KPI Report Emergency Services 10.18.18_Part14.pdf
911 Calls Not Answered w/in 20 Seconds 5 % 5 %
G
PDF icon LouieStat KPI Report Emergency Services 10.18.18_Part15.pdf

Legend

  • Performance Meets Goal
  • Performance Approaching Goal
  • Performance Off Goal
  • Non-Scored / Informational
  • Goal Not Set